99kopitiam Privacy Policy

Your privacy is our priority. This document clearly explains how 99kopitiam collects, uses, stores, and protects the personal information of Malaysian users on our platform.

Last updated: January 2026

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1. Information We Collect

Account information: Your full name, email address, phone number, date of birth, and username as registered when you created your account.
Payment information: Local bank account details (Maybank, CIMB, Public Bank), e-wallet account numbers (Touch 'n Go, Boost), and transaction records in MYR (RM). We do not store credit card numbers directly.
Device and browser information: Device type, operating system, browser version, IP address, approximate IP-based location, and unique device identifiers.
Usage data: Pages visited, games played, session duration, clicks, and in-platform interactions that help us understand how users engage with 99kopitiam.

2. How We Use Your Information

Information we collect is used solely for the following purposes and will not be used beyond the stated scope:

Processing account registration, login, and any required identity verification (KYC).
Processing deposit and withdrawal transactions in RM securely.
Providing responsive and relevant customer support based on your account records.
Sending important notifications about your account, transactions, or platform policy changes.
Detecting and preventing fraudulent activity, unauthorised access, and security breaches.
Continuously improving the functionality and user experience of the 99kopitiam platform.
Complying with applicable legal and regulatory requirements in Malaysia.

3. Cookies & Activity Tracking

99kopitiam uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs properly. We use three types of cookies:

Essential Cookies: Required for core functions such as login, session security, and page navigation. These cookies cannot be disabled without affecting platform functionality.
Analytics Cookies: Helping us understand how users interact with 99kopitiam — including the most frequently visited pages, time spent, and navigation paths. This data is used in aggregate form and does not identify individuals.
Preference Cookies: Storing user preferences such as language, display settings, and pre-set choices to deliver a more personalised experience.

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to use the platform's full functionality.

4. Data Storage & Security

All personal data collected by 99kopitiam is stored on servers protected with SSL encryption and additional security layers. We apply industry-standard security practices to safeguard your information against unauthorised access, use, or disclosure.

Account passwords are stored in hashed format using strong encryption algorithms and cannot be read — even by our internal staff. Two-factor authentication is available as an added security layer, and we encourage all active users to enable it.

Your data is retained for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.

While we take all reasonable precautions, no data transmission over the internet can be guaranteed 100% secure. Users are encouraged to use strong, unique passwords and never share their login credentials with anyone.

5. Sharing Information with Third Parties

99kopitiam does not sell, rent, or disclose users' personal information to third parties for marketing or commercial purposes without user consent. However, there are limited circumstances where we may share information:

Payment providers: Transaction information is shared with authorised payment processors to facilitate deposits and withdrawals in MYR securely. These providers are bound by strict confidentiality agreements.
Legal requirements: We may be required to disclose information when mandated by Malaysian law, court order, or a competent enforcement authority.
Fraud prevention: In cases involving fraud or illegal activity, relevant information may be shared with the appropriate authorities.

In all of the above circumstances, we ensure that only the minimum necessary information is shared, and that recipients are bound by appropriate confidentiality obligations.

6. User Rights & How to Contact Us

As a 99kopitiam user, you have the following rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
Right to Correction: If any of your information is inaccurate or out of date, you have the right to request that we correct it promptly.
Right to Erasure: You may request the deletion of your account and personal data, subject to any applicable legal retention requirements.
Right to Object: You have the right to object to the processing of your data for specific purposes, including marketing communications.

To exercise any of the above rights or if you have any questions about this Privacy Policy, please contact the 99kopitiam support team at:

Email: [email protected]

We also reserve the right to update this Privacy Policy from time to time. Any significant changes will be communicated to users via the platform or email. Continued use following such notice will be considered acceptance of the updated policy. The latest version is always available on the 99kopitiam website.

Your Data Is Safe With Us

Register or log in to your 99kopitiam account with confidence. We are committed to protecting the privacy of every Malaysian user who trusts our platform.